The deal you accept when you book a guided entry.

These terms are between you (the named cardholder on the booking) and Istanbul Tourist Information Ltd., registered in Istanbul under TÜRSAB licence A-7812. Together: we, us, our and you, your.

Votre achat crée un contrat dès que Stripe confirme le paiement. The confirmation email you receive is the agreement.

Rien dans ce contrat ne remplace vos droits légaux en vertu du droit de la consommation turc ou UE. Where they are more favourable, they apply.

A guided-entry ticket to Topkapı Palace: the palace entry fee, a 45-minute introduction by an official licensed guide, and unlimited time inside the palace after the introduction ends.

The audio guide in six languages is bundled in every Topkapı ticket (no separate sale). Optional Harem access is available only via the Istanbul Classic / Combo / Saver / Premium / Deluxe cards (Products 1 / 22 / 29 / 2 / 3). No standalone Harem SKU and no Hagia Irene SKU exist in our catalog.

Nous ne vendons pas de transport, d'hôtel ou d'expérience en dehors des murs du palais. Those are your responsibility.

Palace entry fee paid directly to the Ministry of Culture — the same ticket they sell at the counter, issued under your booking reference.

45-minute guided introduction covering the First, Second, and Third Courtyards, the Council Hall, the Imperial Treasury exterior, and the overall layout strategy of the palace.

Unlimited time inside after the introduction. You stay as long as the palace is open — typically another 3-5 hours — exploring the Treasury, the Holy Relics, the Fourth Courtyard, at your own pace.

Langues incluses : anglais, turc, allemand, espagnol, français, italien. Autres langues disponibles sur demande at least 14 days before your visit, at no additional cost.

A confirmation email is sent within 90 seconds of payment. It contains your booking reference (TP- followed by six characters), the voucher PDF, the meeting-point details, and the guide's name.

Si vous n'avez pas reçu l'e-mail dans les 60 minutes, vérifiez les spams puis contactez le support par e-mail. We will resend manually. No ticket without a confirmation — but we have never had a payment succeed and confirmation fail permanently.

Le bon PDF est le seul document requis à l'entrée. A phone screenshot is acceptable; a printed copy is fine too.

Meeting point is the Imperial Gate (Bab-ı Hümayun). The guide holds a sign with our brand name and arrives 15 minutes before the start time.

Please arrive at least 10 minutes before. Security screening at the gate takes 5-15 minutes depending on queue. If you miss the start by more than 10 minutes, the guide must continue with the rest of the group — you can catch up inside the First Courtyard, but we can't replay the opening.

Retard pour des raisons de notre fait (guide delay, confirmation failure, venue opening late): report complet ou remboursement, on you. Late for reasons outside our control (traffic, missed ferry): you keep the ticket but may lose the guided portion.

Free reschedule up to 48 hours before your booked start time. Same booking reference, new date. No cap on the number of reschedules provided each one respects this window.

Inside 48 hours: handled case-by-case via support per booking (covers the guide's committed time). New date must fall within six months of the original.

To reschedule, reply to the confirmation email with "reschedule" in the subject and the new preferred date + time slot. Processed within 4 business hours, with a fresh confirmation email.

Photography is permitted in the courtyards and most galleries. Photography is not permitted inside the Holy Relics chamber, inside the Harem, or where a "no photography" sign is posted by the Ministry.

Habillez-vous respectueusement. Épaules et genoux couverts. C'est un site du ministère de la Culture, pas un lieu religieux like Hagia Sophia — headscarves are not required — but palace staff enforce a modest dress code at the gate.

Removal. La sécurité du palais ou notre guide peuvent demander aux visiteurs au comportement perturbateur de partir. No refund is owed in these cases. This has not happened in the last four years.

The palace closes Tuesdays for routine maintenance — the booking form already excludes Tuesdays. On rare occasions, the palace closes for an official state visit, ceremonial event, or security incident. When that happens, you get a full refund (or free reschedule) regardless of how close to your visit the closure occurs.

Nous surveillons le flux opérationnel du ministère de la Culture et vous prévenons proactivement dans les deux heures of any closure announcement affecting your booking. You do not need to track this yourself.

Les fermetures partielles (par ex. une section clé est fermée pour restauration mais le palais principal reste ouvert) donnent lieu à un remboursement partiel proportionnel à la partie inaccessible. Le montant de l'ajustement est déterminé au cas par cas via le support.

72+ hours before: 100% refund to the original card.

24-72 hours before: 50% refund or free reschedule for the full amount.

0-24 hours before: no cash refund, but the full amount becomes 12-month credit usable across any Istanbul Tourist Information booking.

Non-présentation (créneau réservé passé sans entrée): pas de remboursement. Le temps du guide et l'inventaire des billets ont été engagés.

See the full Refund Policy for the processing timeline and edge cases.

Notre responsabilité envers vous pour toute réclamation liée à une réservation est plafonnée au montant payé pour cette réservation. We do not cover consequential damages — missed flights, hotel cancellations, onward transport — because we don't sell those.

Le plafond 10.1 ne s'applique pas in cases of our wilful misconduct, gross negligence, or liability that cannot be limited by Turkish law (death, personal injury caused by us).

Nous avons une assurance responsabilité civile professionnelle pour les visites guidées via un assureur turc. Policy details available on request.

Ces conditions peuvent être mises à jour. Un changement substantiel affectant vos droits sera annoncé 30 jours avant it takes effect, by email to the address on your most recent booking.

La version applicable à votre réservation est celle en vigueur le jour du paiement. Subsequent changes do not retroactively alter the deal.

This contract is governed by Droit turc. Disputes fall under the exclusive jurisdiction of the Istanbul courts, without prejudice to consumer rights that mandate a different forum.

Before a court filing, we commit to good-faith mediation — a written exchange or a video call within 14 days of the dispute being raised. Most disagreements resolve at this step.

EU consumers may use the European Commission's ODR platform: ec.europa.eu/consumers/odr.