The deal you accept when you book a guided entry.

These terms are between you (the named cardholder on the booking) and Istanbul Tourist Information Ltd., registered in Istanbul under TÜRSAB licence A-7812. Together: we, us, our and you, your.

Tu compra crea un contrato en el momento en que Stripe confirma el pago. The confirmation email you receive is the agreement.

Nada en este contrato desplaza tus derechos legales bajo el derecho del consumidor turco o de la UE. Where they are more favourable, they apply.

A guided-entry ticket to Topkapı Palace: the palace entry fee, a 45-minute introduction by an official licensed guide, and unlimited time inside the palace after the introduction ends.

The audio guide in six languages is bundled in every Topkapı ticket (no separate sale). Optional Harem access is available only via the Istanbul Classic / Combo / Saver / Premium / Deluxe cards (Products 1 / 22 / 29 / 2 / 3). No standalone Harem SKU and no Hagia Irene SKU exist in our catalog.

No vendemos transporte, hotel ni ninguna experiencia fuera de los muros del palacio. Those are your responsibility.

Palace entry fee paid directly to the Ministry of Culture — the same ticket they sell at the counter, issued under your booking reference.

45-minute guided introduction covering the First, Second, and Third Courtyards, the Council Hall, the Imperial Treasury exterior, and the overall layout strategy of the palace.

Unlimited time inside after the introduction. You stay as long as the palace is open — typically another 3-5 hours — exploring the Treasury, the Holy Relics, the Fourth Courtyard, at your own pace.

Idiomas incluidos: inglés, turco, alemán, español, francés, italiano. Otros idiomas disponibles bajo petición at least 14 days before your visit, at no additional cost.

A confirmation email is sent within 90 seconds of payment. It contains your booking reference (TP- followed by six characters), the voucher PDF, the meeting-point details, and the guide's name.

Si no has recibido el correo en 60 minutos, revisa el spam y luego escribe al soporte. We will resend manually. No ticket without a confirmation — but we have never had a payment succeed and confirmation fail permanently.

El voucher PDF es el único documento necesario en la entrada. A phone screenshot is acceptable; a printed copy is fine too.

Meeting point is the Imperial Gate (Bab-ı Hümayun). The guide holds a sign with our brand name and arrives 15 minutes before the start time.

Please arrive at least 10 minutes before. Security screening at the gate takes 5-15 minutes depending on queue. If you miss the start by more than 10 minutes, the guide must continue with the rest of the group — you can catch up inside the First Courtyard, but we can't replay the opening.

Retraso por causas nuestras (guide delay, confirmation failure, venue opening late): reprogramación completa o reembolso, on you. Late for reasons outside our control (traffic, missed ferry): you keep the ticket but may lose the guided portion.

Free reschedule up to 48 hours before your booked start time. Same booking reference, new date. No cap on the number of reschedules provided each one respects this window.

Inside 48 hours: handled case-by-case via support per booking (covers the guide's committed time). New date must fall within six months of the original.

To reschedule, reply to the confirmation email with "reschedule" in the subject and the new preferred date + time slot. Processed within 4 business hours, with a fresh confirmation email.

Photography is permitted in the courtyards and most galleries. Photography is not permitted inside the Holy Relics chamber, inside the Harem, or where a "no photography" sign is posted by the Ministry.

Viste con respeto. Hombros y rodillas cubiertos. Es un recinto del Ministerio de Cultura, no un lugar religioso like Hagia Sophia — headscarves are not required — but palace staff enforce a modest dress code at the gate.

Removal. La seguridad del palacio o nuestro guía pueden pedir que se vayan los visitantes con conducta disruptiva. No refund is owed in these cases. This has not happened in the last four years.

The palace closes Tuesdays for routine maintenance — the booking form already excludes Tuesdays. On rare occasions, the palace closes for an official state visit, ceremonial event, or security incident. When that happens, you get a full refund (or free reschedule) regardless of how close to your visit the closure occurs.

Monitorizamos el feed operativo del Ministerio de Cultura y te notificamos proactivamente en dos horas of any closure announcement affecting your booking. You do not need to track this yourself.

Cierres parciales (p. ej. una sección clave está cerrada por restauración pero el palacio principal sigue abierto) resultan en un reembolso parcial proporcional a la parte inaccesible. El importe del ajuste se determina caso por caso a través del soporte.

72+ hours before: 100% refund to the original card.

24-72 hours before: 50% refund or free reschedule for the full amount.

0-24 hours before: no cash refund, but the full amount becomes 12-month credit usable across any Istanbul Tourist Information booking.

No presentación (la franja reservada pasa sin entrar): sin reembolso. El tiempo del guía y el inventario de entradas ya estaban comprometidos.

See the full Refund Policy for the processing timeline and edge cases.

Nuestra responsabilidad ante ti por cualquier reclamación derivada de una reserva está limitada al importe pagado por esa reserva. We do not cover consequential damages — missed flights, hotel cancellations, onward transport — because we don't sell those.

El límite 10.1 no se aplica in cases of our wilful misconduct, gross negligence, or liability that cannot be limited by Turkish law (death, personal injury caused by us).

Tenemos seguro de responsabilidad civil profesional para tours guiados con un asegurador turco. Policy details available on request.

Estos términos pueden actualizarse. Un cambio material que afecte tus derechos se anunciará 30 días antes it takes effect, by email to the address on your most recent booking.

La versión aplicable a tu reserva es la vigente el día del pago. Subsequent changes do not retroactively alter the deal.

This contract is governed by Derecho turco. Disputes fall under the exclusive jurisdiction of the Istanbul courts, without prejudice to consumer rights that mandate a different forum.

Before a court filing, we commit to good-faith mediation — a written exchange or a video call within 14 days of the dispute being raised. Most disagreements resolve at this step.

EU consumers may use the European Commission's ODR platform: ec.europa.eu/consumers/odr.