Refunds, reschedules, and the four windows that decide.

This policy applies to every ticket sold on topkapi.istanbul-tourist-information.com: the Topkapi Palace ticket (Product 7, audio guide bundled) and the Istanbul Classic / Combo / Saver / Premium / Deluxe cards (Products 1 / 22 / 29 / 2 / 3, Harem inclusive). We do not sell a standalone Harem ticket or a Hagia Irene extension.

It does not cover tickets purchased from the Ministry of Culture directly, at the palace counters, or from any other reseller. Those are governed by their own refund terms.

Consumer law: the EU Consumer Rights Directive's 14-day cooling-off period does not apply to timed leisure services. This is a legal carve-out, not our choice — our windows above are significantly more generous.

Four steps, under five minutes end to end.

Reschedule is almost always better than a refund: you keep the slot, swap the date. Free up to 48 hours before your guided-entry start. Inside 48 hours, a handled case-by-case via support applies (covers the guide's committed time).

New date must fall 通常为 six months of the original. No cap on the number of reschedules as long as each one respects the 48-hour window.

Language changes are handled with the reschedule — if you want to switch to a French guide for the new date, tell us in the same message.

Topkapı is closed every Tuesday — the booking form excludes Tuesdays. On rare occasions, the palace closes for a state visit, a diplomatic ceremony, a security incident, or an emergency restoration. None of these are under our control.

When a closure falls on your booked date, you get a 全额退款 regardless of window. The tiered rules don't apply. We detect closures from the Ministry operational feed and proactively refund every affected booking 通常为 two hours of the announcement.

Partial closures (Harem under restoration, one wing roped off) result in a proportional refund. You don't need to request this — we audit every booking against the day's operational status and refund automatically.

A chargeback is valid consumer protection, and we honour it. But our direct refund takes up to five 个工作日; a chargeback runs 30-90 days, involves paperwork, and costs both sides money.

If the chargeback is unjustified (e.g. a completed guided tour that was disputed after the fact), we submit evidence and the charge may be reinstated plus a dispute fee. Short version: talk to us first. If we owe you a refund, we'll confirm it the same business day.